The prices found on this website are to be understood as including VAT.

Shipping costs will be indicated on the Shopping Cart page before the order is completed and the total amount paid.

Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl provides consumers with various payment methods:

Paypal or Credit Card (Visa, Visa Electron, MasterCard, Aura, PostePay Evolution)
Immediate payment, allows the immediate preparation of the shipment.
PayPal is a company of the eBay group, leader in online payments, which allows anyone who has registered for free to send (and receive) money safely via their email address. Your account can be associated with a credit card, a prepaid card, or a bank account. This payment system is considered very safe and reliable as it is possible to carry out transactions without sharing the card data with the final payment recipient.
If the customer decides to pay directly by credit card, the payment will be managed and secured directly by PayPal.
If the ordered products are available in our warehouse, the orders paid with Paypal or credit card by 11.00 AM will be sent to the recipient within the same day.

Packaging Times
The packing times are very fast and the shipments leave every day (except Saturday and holidays).

Shipments
For shipments throughout Italy Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl takes advantage of the collaboration of express couriers GLS and Bartolini .

Orders are processed as soon as they are received (barring unforeseen circumstances).
The delivery will take place in 1-4 working days (from the date of delivery by the express courier)
The courier will deliver the goods directly to the address indicated at the time of purchase. If the delivery does not take place successfully (in the event that the customer is absent at the time of delivery), a notice is left in the box with the indications for a second delivery attempt or for collection at a designated point.
Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl is not responsible for any delays attributable to the fault of the shipper.

Note : the courier does not provide details of the delivery time. If you are certain that you are not available at the address indicated during the whole day, you can choose the option Stop Mail (indicating it in the Order notes or by email at info@palazzotronconi.it no later than 3.00 pm on the day the order was placed on our site). We will contact you about the choice of the post office where you can pick up your parcel (respecting the post office opening hours, Monday to Saturday).

Upon receipt of the package, we invite you to check:
– that the number of packages indicated on the waybill is actually the one delivered;
– that the package is intact and not damaged; any disputes must be reported to the courier indicating on the waybill you sign for collection, the words “Withdrawn with control subject”, otherwise the package is considered delivered correctly after which the package becomes your responsibility.

The buyer of the products of Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl can unconditionally withdraw from the purchase contract under the following conditions:
– the right of withdrawal must be exercised within 14 working days of receipt of the goods by sending a registered letter with acknowledgment of receipt to the following address:
Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl
Via Corte Vecchia 44
03032 Arce (Fr) – Italy

Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl will reimburse the purchaser the sum paid for the purchase of the products (with the exclusion of the expenses incurred for the return of the goods), the shipping costs are not reimbursed and with the notice of withdrawal must be provided the following data:
– invoice number and date;
– in case of partial withdrawal, description and quantity of the products to be returned;
– bank details on which to obtain the reimbursement transfer.
As an alternative to reimbursement by bank transfer, the consumer can choose that the same be made by sending a bank draft.
The buyer who exercised the right of withdrawal must, within 15 days of receipt of the goods, arrange for his return (total or partial) by ordinary postal package.
The reimbursement of the sum will be made in the chosen mode and free of charge within 14 days from the return of the goods, after checking the status of the same. In particular, it is required that the returned product:
– is intact;
– has not suffered any type of damage;
– still has its original packaging.