Terms of sale

What you buy is what you see in the photograph (except if expressly indicated in the description), available in our warehouse for immediate shipment. The availability of the goods is updated daily on the site; however in rare cases it is possible that some products are not available at the time the order is processed.
In this case Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl will promptly notify the buyer that he can decide whether to modify the order or cancel it, obtaining the return of the entire amount already paid.
All prices are 22% VAT included.
For every sale made of one or more items, we issue a regular receipt or electronic invoice.

The prices found on this website are to be understood as including VAT.
To the total amount of the cart are to be added the shipping costs (for orders up to a total of € 40.00) equal to € 7.00.
Shipping is free for orders equal to or above € 40.00 .
Shipping costs will be indicated on the Shopping Cart page before the order is completed and the total amount paid.
No cost is added to the total of the Cart if the Withdrawal in stock is chosen.

Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl provides consumers with various payment methods:

Paypal or Credit Card (Visa, Visa Electron, MasterCard, Aura, PostePay Evolution)
Immediate payment, allows the immediate preparation of the shipment.
PayPal is a company of the eBay group, leader in online payments, which allows anyone who has registered for free to send (and receive) money safely via their email address. Your account can be associated with a credit card, a prepaid card, or a bank account. This payment system is considered very safe and reliable as it is possible to carry out transactions without sharing the card data with the final payment recipient.
If the customer decides to pay directly by credit card, the payment will be managed and secured directly by PayPal.
If the ordered products are available in our warehouse, the orders paid with Paypal or credit card by 11.00 AM will be sent to the recipient within the same day.

Bank Transfer
It is the slowest method, not recommended if you want to receive ordered goods soon.
It is sufficient to make a bank transfer in favor of:

Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl
IBAN IT60T0529774550CC1020039228

ATTENTION: the order number assigned to the purchase and the date on which it was made must be clearly indicated in the bank transfer description.
Finally, please send us an e-mail to our address info@palazzotronconi.it the bank transfer receipt to speed up delivery times.

Packaging Times
The packing times are very fast and the shipments leave every day (except Saturday and holidays).

Shipments
For shipments throughout Italy Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl takes advantage of the collaboration of express couriers GLS and Bartolini .
Transport costs will be free for orders totaling € 40.00 or more.
Orders are processed as soon as they are received (barring unforeseen circumstances).
The delivery will take place in 1-4 working days (from the date of delivery by the express courier)
The courier will deliver the goods directly to the address indicated at the time of purchase. If the delivery does not take place successfully (in the event that the customer is absent at the time of delivery), a notice is left in the box with the indications for a second delivery attempt or for collection at a designated point.
Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl is not responsible for any delays attributable to the fault of the shipper.

Note : the courier does not provide details of the delivery time. If you are certain that you are not available at the address indicated during the whole day, you can choose the option Stop Mail (indicating it in the Order notes or by email at info@palazzotronconi.it no later than 3.00 pm on the day the order was placed on our site). We will contact you about the choice of the post office where you can pick up your parcel (respecting the post office opening hours, Monday to Saturday).

Upon receipt of the package, we invite you to check:
– that the number of packages indicated on the waybill is actually the one delivered;
– that the package is intact and not damaged; any disputes must be reported to the courier indicating on the waybill you sign for collection, the words “Withdrawn with control subject”, otherwise the package is considered delivered correctly after which the package becomes your responsibility.

The buyer of the products of Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl can unconditionally withdraw from the purchase contract under the following conditions:
– the right of withdrawal must be exercised within 14 working days of receipt of the goods by sending a registered letter with acknowledgment of receipt to the following address:
Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl
Via Corte Vecchia 44
03032 Arce (Fr) – Italy

Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl will reimburse the purchaser the sum paid for the purchase of the products (with the exclusion of the expenses incurred for the return of the goods), the shipping costs are not reimbursed and with the notice of withdrawal must be provided the following data:
– invoice number and date;
– in case of partial withdrawal, description and quantity of the products to be returned;
– bank details on which to obtain the reimbursement transfer.
As an alternative to reimbursement by bank transfer, the consumer can choose that the same be made by sending a bank draft.
The buyer who exercised the right of withdrawal must, within 15 days of receipt of the goods, arrange for his return (total or partial) by ordinary postal package.
The reimbursement of the sum will be made in the chosen mode and free of charge within 14 days from the return of the goods, after checking the status of the same. In particular, it is required that the returned product:
– is intact;
– has not suffered any type of damage;
– still has its original packaging.

Warranty
All the products we sell are covered by a “Satisfied or Reimbursed” guarantee.
If they have defects or do not correspond to the description, in application of the DL 22/05/99 n. 185, Application of the Right of Withdrawal, become intact, in the 10 days following receipt of the goods.

Declination of Responsibility
The commitment that Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl proposes is to operate as precisely as possible, however it could inadvertently incur inaccuracies or technical or factual inaccuracies and / or typographical errors.
Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl reserves the right to make changes and modifications to the site whenever necessary without prior notice. In addition, Biodynamic Agricultural Company Palazzo Tronconi Società Agricola Srl does not guarantee that the information contained on its site complies with the jurisdiction of each country or that the products displayed on the site are permitted for the buying and selling in all jurisdictions.

Claims
Complaints regarding defective products or malfunctions of the shipping service can be forwarded via e-mail to the following email address:
info@palazzotronconi.it

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